Customer reviews of our
Hotel du Lac in Combourg
Check out the reviews of guests who have stayed at our hotel
Hôtel Restaurant Du Lac
Everything was perfect. I highly recommend this place for the warm welcome and the quality of the food. We will definitely be back.
Very disappointing.
I find it hard to believe we stayed at the same establishment described in some of the positive reviews.
Despite the pleasant setting with a lovely view of the lake, my friend and I were very disappointed by the welcome, the service, and especially the cleanliness, which clearly left much to be desired.
The owner seemed particularly haughty and disrespectful towards her guests. We didn't feel welcome and were very uncomfortable with certain behaviors.
Regarding cleanliness and hygiene, some things really shocked us. I probably wouldn't have mentioned this point if I hadn't personally witnessed the issues: in the restrooms, there was no hand soap, only shampoo. There was only one towel available for drying hands, clearly used by everyone, and we even saw tissues being used as a hand-drying solution. For an establishment that receives the public, these are details that we find simply unacceptable, especially when it comes to hygiene.
In the end, only the view of the lake truly appealed to us. Otherwise, the experience was very disappointing and far from the image we had of this establishment based on the positive reviews.
Hello,
The reservation was in my friend's name. That being said, I don't see how knowing his name would change anything about the facts I describe in my review.
My goal is not to harm you; that's precisely why I didn't want to publish photos. But since you insist, here they are attached.
My opinion reflects our experience and the things we personally observed on site. I have no interest in inventing such things, simply in sharing our experience transparently.
Sincerely.
I find it hard to believe we stayed at the same establishment described in some of the positive reviews.
Despite the pleasant setting with a lovely view of the lake, my friend and I were very disappointed by the welcome, the service, and especially the cleanliness, which clearly left much to be desired.
The owner seemed particularly haughty and disrespectful towards her guests. We didn't feel welcome and were very uncomfortable with certain behaviors.
Regarding cleanliness and hygiene, some things really shocked us. I probably wouldn't have mentioned this point if I hadn't personally witnessed the issues: in the restrooms, there was no hand soap, only shampoo. There was only one towel available for drying hands, clearly used by everyone, and we even saw tissues being used as a hand-drying solution. For an establishment that receives the public, these are details that we find simply unacceptable, especially when it comes to hygiene.
In the end, only the view of the lake truly appealed to us. Otherwise, the experience was very disappointing and far from the image we had of this establishment based on the positive reviews.
Hello,
The reservation was in my friend's name. That being said, I don't see how knowing his name would change anything about the facts I describe in my review.
My goal is not to harm you; that's precisely why I didn't want to publish photos. But since you insist, here they are attached.
My opinion reflects our experience and the things we personally observed on site. I have no interest in inventing such things, simply in sharing our experience transparently.
Sincerely.
52 guests were delighted with the meal prepared by the chef. Quality, taste, and freshness were all present. This was our third visit, and we are always very happy to come back.
Many thanks for your warm welcome and your helpfulness. Thank you to the entire team.
Many thanks for your warm welcome and your helpfulness. Thank you to the entire team.
The welcome was as warm as ever! We held our class reunion dinner there. The menu prepared by the chef delighted our taste buds. Everything was perfect, from the welcome to the service and the food, all in a magnificent setting. Thank you for everything!
Read all the reviews
The owner recognized us, and the welcome was warm and friendly, reflecting the hotel's character.
The view from our room was superb.
It's well located and offered good value for money.